ISO 9001 & 14001 certified
Climate Pledge Friendly
ISO 9001 & 14001 certified
Climate Pledge Friendly
Contact Us
We help with orders, compatibility, returns, and business inquiries.
✉️
Support
support@starink-office.com
📞
🏢
Corporate Headquarters
FLAT/RM A07 B1 BLK B 7/F FORTUNE FACTORY BUILDING
CHAI WAN, Hong Kong Island
CHAI WAN, Hong Kong Island
📦
US Warehouse & Return Center
815 Echelon Ct
City of Industry, CA 91744
City of Industry, CA 91744
Reply within 1 business day
Mon to Fri
English support
U.S.-Based Phone Support
Send us a message
We will reply by email from support@starink-office.com
* Required fields
What is everyone saying?
These cartridges are fully compatible with my printer. I have experienced no issues since the first installation.
Doris
Great eco-friendly choice! I love that these are Climate Pledge Friendly. Remanufactured cartridges are a smart, sustainable, and responsible choice.
Ruth
Shipping was quick, arriving in 3 days! The chip recognition worked instantly, making printing very efficient today.
Janet
Always nice when you can get good priced ink that works when the printers try everything they can to not let you.
Dante J.
I buy this ink all the time and have not had any problems with it. The color is good and seems to last a long time. It is very affordable and runs great in my printer.
Belva
This pack of two printer ink cartridges perform just as well as the expensive ones from an office supply store. Need I say more?
Susie
This product was a great deal. excellent price, quick delivery, great quality .definitely will buy again
Chris Colt
I have ordered several times and never had printer problems. I plan to keep purchasing them.
MicheleA
So far we had no problems. We switched to Lemero because they are less expensive and easy to handle.
Ms. Sylvia
Frequently Asked Questions
Q
How quickly can I expect a response?
Q
How quickly can I expect a response?
A
Our support team typically responds within 1 business day.
For faster assistance, please include your printer model, cartridge model, order number, and any error messages.
Q
How do I install my new cartridge?
Q
How do I install my new cartridge?
A
Always remove any protective plastic clips, orange tape, or pull tabs before installation.
Be careful not to touch the copper contacts or the printhead. If you need step-by-step guidance, reach out to us with your exact printer model.
Q
What is your return and refund policy?
Q
What is your return and refund policy?
A
We offer a 30-day return policy for defective or unopened items.
To start a return, please fill out the contact form below with your order number. Our support team will provide you with the correct return warehouse address and instructions.
Q
Are your cartridges compatible with the latest printer firmware?
Q
Are your cartridges compatible with the latest printer firmware?
A
Yes. All cartridges are tested before shipment to help ensure compatibility with the latest available printer firmware.
Q
Do your cartridges include smart chips?
Q
Do your cartridges include smart chips?
A
Yes. All compatible ink cartridges include smart chips for seamless printer recognition, accurate ink level monitoring, and easy installation.
Q
What should I do if my printer displays an error message?
Q
What should I do if my printer displays an error message?
A
Please try this quick fix:
- Remove the cartridge.
- Gently wipe the copper chip with a dry, lint-free cloth or eraser.
- Reinstall it and restart your printer.
If the error persists, contact us with a photo of the error screen.
Q
Do you offer support for cartridge installation?
Q
Do you offer support for cartridge installation?
A
Yes. We provide installation guidance and troubleshooting support for all compatible cartridges purchased from our store.
Q
What if I ordered the wrong cartridge?
Q
What if I ordered the wrong cartridge?
A
Contact us as soon as possible. Our team will help verify compatibility and provide the appropriate return or exchange options.
Q
How long does shipping take?
Q
How long does shipping take?
A
Most orders ship within 1–4 business days. Free shipping is available on orders over $30.
Q
What is covered by your satisfaction guarantee?
Q
What is covered by your satisfaction guarantee?
A
Our Lifetime Coverage: Lifetime 100% Satisfaction Guarantee covers defects in materials or workmanship, printer compatibility issues, and product performance concerns.
If a cartridge does not perform as expected, our support team will help resolve the issue with troubleshooting, replacement options, or another suitable solution.
Q
Do you offer wholesale or corporate pricing?
Q
Do you offer wholesale or corporate pricing?
A
Yes, we provide bulk discounts for resellers, distributors, and enterprise procurement teams.
Please select "Wholesale and business" in the form, and let us know your target SKUs and expected monthly volume. Our sales team will reply within 1 business day.
Still Need Assistance?
Our dedicated support team is ready to help resolve any issues quickly.