Privacy Policy

Overview

Important Note: STARINK IMAGE CO., LIMITED and its affiliated companies (“Starink”, “we,” “our” or “us”), are committed to protecting and preserving your privacy.

By using our Services, you agree to the terms of this Privacy Policy, and you consent to the use of the information that you provide to us as set forth in this Privacy Policy. We do update this Privacy Policy from time to time so please review this Privacy Policy regularly. If we materially alter our Privacy Policy, we will let you know of such changes by posting a notice on our website. Your continued use of the website will be considered your agreement that your information may be used per the new policy. If you do not agree with the changes, then you should stop using the website, and you should let us know that you do not want your information used per the changes.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the Last updated date as required by law.

How We Collect and Use Personal Information

To provide the Services, we collect personal information from a variety of sources. The information collected depends on how you interact with us.

Communicate with you and provide customer support
Provide and improve the Services
Comply with legal obligations and enforce policies
Protect the Services, our rights, and others

What Personal Information We Collect

Information You Provide Directly

Basic contact details such as name, address, phone number, email
Order information such as billing/shipping address and payment confirmation
Account information such as username, password, security questions
Shopping activity such as items viewed, added to cart, or wishlisted
Customer support information you include in communications with us

Information Collected Automatically (Cookies and Similar Technologies)

We automatically collect certain Usage Data such as device and browser information, network connection information, IP address, approximate location derived from IP, and interactions with the Services.

We use cookies (small text files stored on your device) and similar technologies to:

Remember your preferences and settings
Keep you logged in to your account
Process your shopping cart transactions
Analyze website traffic and usage patterns
Deliver personalized advertisements
Prevent fraud and enhance security

You can control cookies in your browser settings. However, disabling cookies may prevent you from using certain features of our website.

Information We Obtain from Third Parties

We may receive information from third parties that help us provide the Services, such as ecommerce platform providers, payment processors, shipping and fulfillment partners, and analytics/advertising partners.

How We Use Your Personal Information

Providing products and services including processing payments, fulfilling orders, shipping, returns/exchanges, account management, and support
Marketing and advertising including promotional communications and measuring effectiveness (you may unsubscribe from promotional emails anytime)
Security and fraud prevention including detecting and investigating suspicious activity
Communicating with you and improving services based on inquiries and feedback

How We Disclose Personal Information

Service providers performing services on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping)
Business and marketing partners to provide services and advertise (subject to their own privacy policies)
When you direct, request, or consent to disclosure (e.g., shipping to an address you provide)
Within our corporate group or affiliates where necessary to operate our business
In connection with business transactions (e.g., merger, acquisition, bankruptcy)
To comply with law and to protect rights, safety, and security

Google Ads & Analytics

We use Google Ads and Google Analytics to advertise our products and analyze website traffic. These services use cookies and similar technologies to collect information about your interactions with our website and other websites across the internet.

How We Use Google Ads

To show personalized ads to users who have visited our website (remarketing)
To measure the effectiveness of our advertising campaigns
To optimize our ad targeting and bidding strategies

Your Ad Personalization Choices

You can opt out of personalized advertising by Google at any time by visiting:

Please note that opting out of personalized advertising does not mean you will no longer see ads from us. It means the ads you see will be less relevant to your interests.

User Generated Content

The Services may allow you to post reviews or other content. If you submit content to a public area, it may be public and accessible by anyone. We are not responsible for how others use information you choose to make public.

Third Party Websites and Links

Our Site may link to third party websites. We are not responsible for their privacy practices, security, or content. Please review third party policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

We do not have actual knowledge that we share or sell personal information of individuals under 16 years of age (or lower age if required by local law).

California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

We do not sell your personal information. We have not sold any personal information in the past 12 months, and we do not intend to sell personal information in the future.

You also have the right to:

Request information about the categories and specific pieces of personal information we have collected about you
Request deletion of your personal information
Opt out of the sale of your personal information (though we do not sell your information)
Non-discrimination: We will not discriminate against you for exercising your CCPA rights

Security and Retention

We implement industry-standard security measures, including TLS encryption for data transmission and secure storage systems, to protect your personal information from unauthorized access, use, or disclosure. No security measures are perfect, and we cannot guarantee absolute security. We recommend not using insecure channels to send sensitive information.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Order information: Retained for 7 years to comply with tax and accounting requirements
Account information: Retained until you delete your account, plus 1 year for legal and security purposes
Customer support records: Retained for 3 years after the last interaction
Marketing communications data: Retained until you unsubscribe or withdraw consent
Analytics and advertising data: Retained for 26 months, after which it is anonymized

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Request correction of inaccurate or incomplete personal information
Right to Deletion: Request deletion of your personal information, subject to certain exceptions
Right to Data Portability: Request transfer of your personal information to another organization
Right to Restriction of Processing: Request restriction of processing of your personal information
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Object: Object to processing of your personal information for direct marketing purposes

To exercise any of these rights, contact us at support@starinkshop.com. We will respond to your request within 30 days of receipt. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

Complaints

If you have complaints about how we process personal information, contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process personal information outside your country, including the United States. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or other lawful bases.

Contact

If you have questions about our privacy practices or want to exercise privacy rights, contact us:

Email: support@starinkshop.com

Phone: (+1)2019031058