Shipping Policy

Fulfillment & Returns Location

All of our products are stocked, fulfilled, and shipped directly from our local warehouse in City of Industry, California, USA.

If you need to return an item, it will also be processed locally at our US Return Center. You will not be required to ship any returns internationally.

How long will my order take to arrive

We process and dispatch orders from our US warehouse Monday through Friday, typically within 24 hours. Approximately 95% of our online orders are expected to arrive within 1 to 4 business days.

Business days refer to Monday through Friday, excluding weekends and holidays.

What shipping methods do you provide

At present, we work with DHL, UPS, FedEx, and USPS to offer ground shipping for all orders.

We currently do not provide expedited shipping options such as Next Day Air, 2nd Day Air, or 3-Day Select. Please plan accordingly when placing your order.

Where do you ship

We currently ship to the 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, other offshore or island territories, or international destinations.

We do not provide shipping to APO/FPO addresses or international destinations.

How long does it take to ship my order

Orders are typically processed within 1 business day. Orders placed after the daily cutoff, on weekends, or on public holidays will be processed the next business day. Business days are Monday through Friday, excluding weekends and public holidays.

If an emergency occurs and the order cannot be shipped on time, we will contact you and provide an update.

What's the shipping fee

Free shipping on orders over $30
Orders under $30 are charged a flat shipping fee of $4.99

For more details, please email support@starink-office.com.

Order status information

In case the item is out of stock or if we require additional information for shipping verification, we will reach out to you directly.

After your order is shipped, you will receive an email confirmation containing the shipment tracking information.

Need assistance

Please contact us at support@starink-office.com. We will respond within 1 business day. Thank you for your support and patience.